Direct Container Supply
Shipping & Delivery Policy
This policy explains how Direct Container Supply coordinates container delivery, how delivery detailss are handled, and what customers must prepare before delivery.
Delivery Timelines
Typical delivery is 3-5 business days after order confirmation, payment clearance, standard delivery confirmation, and safe site access review. Delivery dates are estimates and may change because of weather, traffic, route conditions, equipment scheduling, customer scheduling, or site access issues.
Delivery Method
Containers may be delivered by tilt-bed, roll-off, flatbed, crane-assisted, or other carrier equipment depending on container size, location, access, and scheduled equipment. Exact equipment is determined during scheduling.
delivery details Process
- Customer provides delivery address and contact details.
- Delivery location, container size, route, and access conditions are reviewed.
- Customer receives a clear delivery details before final payment is confirmed.
- Scheduling begins after quote acceptance, order review, and payment clearance.
Customer Site Preparation
- Prepare firm, level ground for container placement.
- Clear vehicles, debris, trailers, equipment, low branches, wires, and obstacles.
- Confirm there is enough space for the truck, container, unloading angle, and turning path.
- Confirm gate width, road width, driveway strength, slope, and overhead clearance.
- Have an authorized contact available by phone during the delivery window.
Space Required for Delivery
Space requirements depend on container size and delivery equipment. A 20ft container may require much more than 20ft of straight-line clearance; a 40ft container may require much more than 40ft. Customers should contact us before ordering if driveway length, turns, trees, wires, slopes, or tight spaces may affect placement.
Surface and Access Requirements
Soft soil, steep grades, mud, snow, ice, gravel failure, narrow roads, tight turns, low wires, weak driveways, or blocked access may prevent delivery. Delivery drivers may refuse unsafe or inaccessible placement.
Failed Delivery or Redelivery Fees
If delivery fails because the site is inaccessible, unsafe, blocked, restricted, incorrectly described, or the customer is unavailable when placement confirmation is required, redelivery, storage, carrier waiting time, route-change, or cancellation fees may apply.
Remote Area Surcharges
Remote, rural, restricted-access, island, mountain, limited-route, or long-distance locations may require extra freight charges. These will be explained in the delivery details when applicable.
Taxes and Permits
Taxes may apply based on the order and location. Permits, zoning, HOA approval, landlord permission, local placement rules, and property authorization are the customer’s responsibility.
Special Placement Limitations
Exact placement is not guaranteed if the driver determines the requested drop location is unsafe or unreachable. Crane service, special equipment, or site-specific handling is not included unless confirmed in writing.
If the Site Is Not Accessible
The carrier may place the container in the nearest safe accessible location, reschedule, return the unit, or stop delivery. Additional costs may be charged when failed delivery results from customer-provided site conditions or inaccurate information.