Refund/Returns Policy

This policy is designed for high-ticket shipping container sales where freight, site access, carrier scheduling, and product condition review are important parts of the order.

Return Request Window

Returns must be requested within 10 calendar days after delivery. To request a return, customers must contact Direct Container Supply with the order number, delivery address, product name/SKU, photos, and reason for return.

How to Request a Return

1. Email info@directcontainersupply.com or call +1 (305) 901-8481.
2. Provide order details, delivery address, photos, and the reason for the request.
3. Wait for written return authorization before moving or returning the container.
4. Keep the container in substantially the same condition as delivered until the issue is reviewed.

Required Condition for Returns

Approved returns must be in substantially the same condition as delivered, without customer modifications, damage, repainting, cutting, drilling, electrical work, relocation damage, or third-party alteration after delivery.

Who Pays Return Freight

Return freight is the customer’s responsibility unless the delivered container materially differs from the confirmed order or was delivered in a condition not disclosed before purchase. If Direct Container Supply approves a return because of a materially different or undisclosed condition, return freight responsibility will be reviewed as part of the written resolution.

Non-Refundable Costs

Delivery, freight, handling, permit, storage, failed-delivery, redelivery, route-change, special-placement, and carrier waiting-time fees may be non-refundable once incurred.

Cancellation Before Dispatch

Cancellation may be possible before the container is assigned, loaded, dispatched, or scheduled with a carrier. If costs have already been incurred, those documented costs may be deducted from any refund.

Cancellation After Dispatch

After dispatch, carrier assignment, loading, or scheduled delivery, cancellation may be limited or unavailable. Any approved cancellation after dispatch may be reduced by freight, storage, handling, return transport, and administrative costs already incurred.

Inspection Process

Approved returns or reported issues are reviewed using product photos, order details, delivery documentation, customer photos, carrier notes where available, and inspection after return when applicable.

Refund Processing Timeline

Approved refunds are processed within 7-10 business days after the returned container has been received and inspected, or after a written resolution is approved when a return is not required. Bank or payment-provider processing times may vary.

Damaged, Wrong, or Materially Different Item Reporting Deadline

Customers must report a delivered container that appears damaged beyond disclosed condition, wrong, or materially different from the confirmed order within 10 calendar days of delivery. Reports should include photos from multiple angles, order details, and a description of the concern.

Fair Condition Notice

Used containers may show cosmetic wear, rust, dents, scratches, prior markings, patches, repairs, floor wear, and other signs of use. These disclosed or normal used-container characteristics are not automatically considered defects.